We are a customer experience agency specialising in digital business
Helped by our own research tool, data analysis and collaboration, we create strategic plans that sustain.
We think, design and build with the experience of the customer first, using in-house and industry best practice tools and techniques.
Marketing technology, SaaS and eCommerce are pillars in most growth businesses. We make it our job to get the best out of them.
Connectedness creates new experiences every minute. At work, at home and at play our expectations are continually shaped by the products we buy and the services we use.
We believe in working hard to create a customer experience that is both valuable and simple.
and in today’s challenging climate, we’ve taken our belief further.
We are proud to be part of a select group of UK Business Heroes, awarded to us by The British Chambers of Commerce for the first cycle of our COVID-19 impact study. This award recognises our support of the business and insight community during the outbreak of the pandemic.
Our pioneering study tracked how people and organisations were reacting to COVID-19 in their lives, their business and the way they consumed products and services from a range of organisations in the context of behaviour change. This resulted in actionable insights for participant organisations to help with their transition and transformation planning.
And we’re not stopping there! There’s still a chance to get involved in cycle four – click here to find out more.
“We’re really proud and honoured. We set out to help the business community in the only way we knew how – using our people and our tech to create actionable insight. And we’re not stopping this project, because we’ve seen how valuable the research can be.”
Stephen Priestnall – CWO & planning partner, oomph